Knowledge Base
Video Conferencing
Video ConferencingScheduling + Summaries
Scheduling + SummariesSettings and Features
Settings and FeaturesTools + Tips
Tools + TipsTroubleshooting
TroubleshootingAdmin Portal
Admin Portal
Recent Articles
How do I Share My Screen During a Meeting
Our screen sharing service works right inside your browser using WebRTC technology. There is nothing to download and no need for your participants to register anywhere in order to view your screen or shared documents. Screen sharing can be initiated ...What is 'Active Speaker' and How Does It Work?
Active speaker allows you to see exactly who is talking within the online meeting room. The tile of the person talking will highlight yellow In speaker view, their video/shared screen will be displayed large in the main window Their icon will move to ...Breakout Rooms
Moderators can use breakout rooms to divide participants into smaller groups during video meetings. Breakout rooms must be started by moderators during a video call on a computer. Instructions for moderators and organizers Instructions for web ...How Do I Edit My Scheduled Conference?
Once logged into your account online click 'View all Upcoming' on the right-hand side of your account home page. You will see a list of all your future calls. Click 'Edit' under the call you wish to modify. Then simply proceed as you did when booking ...I'm Having Difficulty Joining a Call From My Browser
Please note that our Online Meeting Room is optimized to work with Google Chrome, Microsoft Edge, Firefox and Safari. For your convenience, a download link for Chrome is provided at the bottom of this article. If you're having issues connecting via ...
Popular Articles
How Do I Start My Video Conference?
TIP: Use a headset where possible and do a test call in advance Web and video conferencing is optimized for: - Google Chrome on a computer (Windows, Mac or Linux) or Android device - Safari on an iPhone or iPad (versions 13 and up) - Firefox on a ...How Do I Record My Conference?
Not all subscriptions will have the recording feature - please check with your account admin. VIA PHONE VIA WEB Schedule a Call to Record Automatically Record ALL your calls Automatically? Where to find your recordings Video Recording VIA PHONE: Call ...Selecting a Theme and Colors
In your Admin menu select 'Design' to see the options available to personalize your account. At the bottom of this section are the available themes. You have the ability to choose from five different themes, each of which will provide a different ...Adding or changing your company logo and icon
Personalizing the design of your account can easily be done via the 'Design' section of your admin account. Here you will see that you have the option to either drag and drop or click to browse for your logo file to upload to your account. For best ...How Can I Change My Access Code?
You can change the Access Code for your account by logging in and clicking the Settings tab, then choosing Access Code in the left-side menu. Click on the 'Get New Code' button and then in the pop-up window, confirm the change by again clicking on ...